Manager, Customer Delivery

MasterCard Worldwide – with its MasterCard® and Maestro® brands- is a driving force at the heart of commerce, enabling global transactions and bringing insight into the payments process to make commerce faster, more secure, and more valuable to everyone involved. As a critical link among financial institutions and millions of businesses, cardholders and merchants worldwide, MasterCard provides services in more than 210 countries and territories.

Job Responsibilities

  • Manages projects from the project inception to implementation
  • Responsible for managing operational targets with members and/or the Processor Certification Plan with processors in key countries/markets
  • Coordinates and integrates operations and technology activities with members to leverage MasterCard assets to obtain mutual objectives
  • Manages all operational issues and technical opportunities with top member/processor accounts within assigned countries
  • Manages financial issues such as settlement/billing failures & address them in a timely fashion.
  • Manages all credit and debit operational issues for members and/or processors and ensures compliance with all MasterCard technology enhancements.
  • Analyzes and improves operational performance and profitability through reviews; training and communication of operational enhancements
  • Communicates and consults with members and/or processors regarding any operations and technology development opportunities
  • Analyses customer performance and uses MasterCard’s tools to identify areas of concern or performance and manages the issue to a successful resolution
  • Undertakes customer training on-site on all aspects of MasterCard products and services
  • Conduct countrywide forums as required to keep customers abreast of all the latest technologies and compliance updates.
  • Travel required
  • All other duties as requested

Job Requirements

  • Bachelor’s degree in business or equivalent work experience
  • Experience with core knowledge of data processing concepts and financial industry/banking operations practices
  • Knowledge of the financial services and the payments/card industry
  • Committed to quality with a strong focus on customer needs
  • Previous call center experience desirable
  • Strong interpersonal, verbal, and written communication skills
  • Strong computer skills
  • A team player who easily builds relationships

How To Apply

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