General Manager, Operations

 General Manager, Operations

Location: Lagos

Job Summary

  • The role reports to the Managing Director, oversees the operations department and will
  • Drive the strategic realisation of the corporate objectives
  • Manage business operations to ensure service delivery, quality control, resource management and cost optimisation
  • Ensure business profitability and suitable margins to ensure market competitiveness, value differentiation and sustainability
  • Champion key imperatives for the business in terms of approach to the market, underlying business philosophy and corporate branding
  • Ensure client briefs are delivered on time, within best quality requirements and within budget.

Responsibilities

  • Provide clear development of the Company’s corporate strategy and strategic guidance/oversight of operations
  • Prepare and execute business plans that would drive business growth and position the Company towards achieving its growth aspirations
  • Gather and analyse competitive data and information on potential customers, competitors and market segments in line with business requirements to gain insights into current and future opportunities
  • Manage the day-to-day administration of the Company
  • Initiate and implement an organisational structure, as well as operational systems and processes that drive efficient and smooth running of the business
  • Manage business operations to ensure service delivery, quality control, resource management and cost optimisation
  • Drive the development of annual operating plans including business plans, operational requirements, staffing and budgets that support the Company’s strategic plan
  • Ensure efficient materials, resource and personnel management
  • Review and approve key expenditures/transactions in line with operational budgets and the Company’s priorities
  • Prepare SLAs in collaboration with other units and in line with business requirements; with the aim of achieving operational efficiency and timeliness in service delivery
  • Monitor business profitability and suitable margins to ensure market competitiveness, value differentiation and sustainability
  • Ensure an appropriate commercial approach to the market in order to achieve the market share objectives and drive growth
  • Manage the Company’s resources to generate strong revenue growth and profitability in line with the mission and vision for the business
  • Ensure budget approval and internal control mechanisms are in place to ensure budget compliance and cost optimisation
  • Review the Company’s performance against set targets and define and monitor action plans for improvement
  • Ensure project viability and feasibility
  • Supervise the Company’s Procurement and Vendor Selection processes to ensure best value for money
  • Deepen customer relationship with existing and prospective customers in order to increase profitability, growth, increase in market share, as well as customer loyalty and satisfaction
  • Manage human resources in order to optimize performance and enhance output.

Requirements

  • A Bachelor’s Degree from a reputable tertiary institution
  • A minimum of fifteen (15) years’ cognate experience, five (5) years of which must have been at Senior Management level
  • Strong financial capabilities, including working capital management, analysis of financial data and development of KPI reports
  • Outstanding leadership, negotiating and influencing skills
  • Excellent customer orientation, entrepreneurial flair, analytical skills, commercial knowledge and business acumen
  • Strong project management and contracting and skills
  • Demonstrable networking skills, particularly relationship building, interpersonal and communication skills
  • Excellent presentation, facilitation and communication skills
  • Strong business ethics and high level of integrity.

Application Closing Date
24th April, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hcp-ng.com using the Job Title as the subject of the mail.

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