Service Representative

Job Responsibilities

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call (outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage the length of calls.
  • Utilize computer technology to handle a high volume of calls
  • Work closely with Team leads, supervisors and call centre manager to ensure synergy and all-time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Job Requirements

  • Minimum of ND in Mass Communications or any related field.
  • Relevant Contact centre operations certification
  • Minimum of 0-2 years relevant work experience the Contact Centre
  • Working knowledge of appropriate CRM software and understanding of the Contact centre industry.

How To Apply

Send CV in MS Word format to apply@consollimited.com using the “Job Title” as the subject of the email.

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