Service Level Agreement Management Executive

Service Level Agreement Management Executive is needed by a major Telecom Giant;
Responsibilities
Collate, analyze and provide input to guide ITO to optimal performance using
trending, analysis and benchmarking capabilities
b. Participate in the review of service performance at periodic service review
meetings of ITO and IT Business
c. Monitor trends in service levels and highlight concerns to be addressed by the
ITO team and suppliers in the Continuous Service Improvement (CSI) plan.
d. Collaborate with the SLA Manager to ensure valid changes in service level
e. Generate and analyze performance reports and ensure the right insight and
recommendations on underperforming services levels are brought to the fore.
f. Participate in defining and maintaining quality measures to govern and control
improvements in ITO SLA.

EDUCATION AND EXPERIENCE
* First degree or equivalent in a relevant discipline
* ITIL Foundation Certification is highly required.
* Minimum of two (2) years relevant work experience
* Proficient in the use of Microsoft Office Suite as well as a good knowledge about
reporting tools especially using Microsoft Excel. Basic knowledge of HP BTO is an
advantage.

Interested applicants’, please upload your CV below.

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