Operations Manager – Cleaning and Support Services- Abuja Office

Our client, based in Abuja, is looking for an additional Operations Manager for their Cleaning and Support Services (Landscaping, pitch maintenance) business.

Main Responsibilities

Service delivery and client satisfaction

  • Manage contracts in line with the Contract Specification.
  • Arrange/attend Client meetings. Take minutes, notes and report back.
  • Manage periodic works and one-off works related to your clients’ contracts.
  • Manage your contracts within budget and manage sub-contractors.
  • Ensure Quality Audits are performed as required.
  • Respond positively to Quality Audits or client feedback.
  • Ensure any new contracts are set up in accordance with the New Start Up procedure/Form of the contract. Work with the Projects & Implementation Manager.
  • Ensure all data on the Client database for your contracts and those of your team is accurate and up to date liaising with the Operations Administration Manager as necessary.
  • Be friendly, helpful and polite to any members of the public or clients you come in contact with.

Sales Opportunities

  • Be aware of sales opportunities.
  • Provide quotes for one off jobs or additional services with the Managing Director guidance.

Managing and developing teams

  • Induct and follow probationary process for new staff and undertake exit interviews when staff leave.
  • Allocate tasks and work schedules to staff on your contracts.
  • Monitor and be responsible for the work of Site Managers, Supervisors, Team Leaders and Cleaning Operatives on your contract.
  • Undertake 1-2-1’s, giving feedback, identifying training needs, providing development and training opportunities, liaising with Management about any training you are unable to deliver personally.
  • Support, mentor and train those reporting to you. Maintain training record database.
  • Ensure all employees who you are responsible for use equipment and materials correctly.
  • Hold staff/team briefings as required by Directors.
  • Manage attendance, disciplinary and grievance matters effectively.
  • Maintain a smart and professional appearance at all times, ensuring your staff do likewise.
  • Handle holiday requests from staff and ensure that there is sufficient cover.
  • Liaise with the Operations Director and HR Manager about any staffing issues.

Health & Safety

  • Maintain a safe working environment by ensuring all staff are fully trained and all legal and Company guidelines are observed.
  • Ensure all tasks are adequately risk-assessed and findings communicated to employees.
  • Ensure that only authorized and correctly labelled chemicals are used. Chemicals must only be used in accordance with the relevant COSHH information.
  • Take responsibility and protect the safety and well-being of yourself, the employees in your care and anyone who might be affected by your duties.
  • Ensure you understand the health and safety training you have been given and seek advice and verification of any points you are unclear of.

Administration

  • Ensure hours worked/delivered on your contracts are accurately recorded.
  • Check that all paperwork has been completed and gathered.
  • Compliance
  • Ensure all team members comply with Company Policies and Procedures.
  • Comply with the Environment Policy and the Company’s commitment towards protecting the environment whilst at work.
  • Observe and manage our strict NO SMOKING policy

Other

  • Carry out all tasks assigned to you in a professional manner.
  • Comply with all reasonable requests made by your Manager.
  • Assist your colleagues with investigations & disciplinary matters.
  • Attend all required training.
  • Make suggestions for improvements.

Core skills

  • Communication & presentation skills.
  • Conflict handling – staff and client.
  • Customer service.
  • Working knowledge of English.
  • Health & Safety.
  • Intimate understanding of Contract Specifications.
  • Knowledge of the cleaning industry and good practices.

All application should be sent to Abuja@HRLeverageafrica.com

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