Night Duty Manager Ref: (CCL/M40/1212) Needed in Lagos

Our Client in the transportation industry seeks a NIGHT DUTY MANAGER Ref:(CCL/M40/1212). Candidate must be responsible and ready to fit into the existing culture. Ability to adapt and add core value is key.

Reporting Officer: OPERATIONS MANAGER

Job Description:

Responsible for ensuring that all buses blown to their respective terminals are effectively tracked in transit and arrive as planned.

  • Ensure blown buses are assigned to designated routes and the details of the vehicles are communicated to ticketers
  • Responsible for ensuring that buses are positioned for loading 30mins before estimated departure time
  • Responsible for coordinating the activities of the field executive/ loaders to ensure customer luggage is effectively loaded
  • Responsible for coordinating the activities of the captains of buses assigned to his terminal
  • Responsible for ensuring that loaded buses leave the terminal at the scheduled time
  • Responsible for ensuring that the details of all loaded buses are tilled into the system a maximum of 5 minutes after departure from the terminal.
  • Assists in ensuring customer needs are attended to promptly and effectively
  • Assists in communicating shortage or surplus of buses at his terminal to the ICU department
  • Responsible for ensuring terminal operations run smoothly in the absence of the terminal manager
  • Assist in conducting competitor pricing survey weekly and documenting findings.
  • Identifying new business opportunities whenever possible and relaying the potential to the terminal manager
  • In the absence of the terminal manager, he is responsible for addressing customers during crisis situations or if there is a message to be passed
  • Proactively respond to guest questions of complaints and deliver a high standard of customer service.
  • Proactively identify opportunities to improve interface and service to our customers
  • Minimize disruption and resolving any unscheduled delays
  • Identify existing and potential operational problems
  • Ensure 100% compliance with the approved reports checklist for the department
  • Ensure maximum response time to emails is 1 hour
  • Performs other duties as required or as assigned.

Applicants should please olanikeadedeji24@gmail.com and also Upload CV and Cover Letter below

 

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