Location: IKEJA, Lagos, Nigeria
Employment Type: Full-time
HRLeverage Africa is a Pan-African Workforce Company. We are currently recruiting for the position of a Reservation and Ticketing officer for a client – a travel industry.
The Reservation and Ticketing Executive is responsible for providing professional, customer-focused travel services
by handling reservations and ticketing for various airlines. This role requires an individual with a solid understanding
of the travel industry, exceptional customer service skills, and proficiency in using Global Distribution Systems
(GDS). The ideal candidate must possess an IATA Foundation Diploma and be a Graduate with NYSC.
Key Responsibilities:
Reservation & Ticketing Management:
* Manage flight reservations and bookings for clients using Global Distribution Systems (GDS) such as
Amadeus or Galileo.
* Provide clients with accurate information regarding flight schedules, fares, and travel requirements.
* Communicate effectively with clients through various channels (phone, email, in-person).
* Process ticket exchanges and reissues in compliance with airline regulations.
* Maintain up-to-date knowledge of airline ticketing policies, fare rules, and industry regulations.
* Maintain accurate records of bookings, ticketing transactions, and client communications.
* Prepare daily, weekly, and monthly reports on sales and reservations.
Qualifications and Skills:
Education & Experience:
* Must have an IATA Foundation Diploma.
* A Graduate degree with NYSC completed.
* Previous experience from 02-05 Years in a similar role within the travel industry is preferred.
* Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
* Ability to work under pressure and handle multiple tasks simultaneously.
* Strong communication skills, both written and verbal.
* Proficiency in Microsoft Office Suite.
Benefits:
* Competitive salary
* Health insurance
* Monthly Incentives
* Opportunities for professional development and career growth
* A supportive and dynamic work environment
How to Apply: Interested and qualified candidates are invited to submit their CVs to resume@hrleverageafrica.com. Only shortlisted candidates will be contacted.
More Information
- Salary Range Negotiable
- Experience Level Junior
- Total Years Experience 0-5