HR OPERATIONS MANAGER

COMPANY: SAHARA GROUP LIMITED
JOB GRADE: MANAGER
LINE MANAGER: GROUP HEAD HR

Purpose Statement
To transform, develop and manage a company-wide and consistent HR operational service that is commercially focused, value-adding and efficient. This is a key role within the HR function and the individual will need to be comfortable partnering with line managers to enable Sahara Group achieve her strategic objectives.

Key Deliverables
 Manage a team that will provide HR operational service and co-ordination. Be responsible for setting team and
individual objectives and driving optimal performance.
 Establish customer focused SLA’s and KPI’s for the HR Operations team. Develop and maintain strong relationships with Business heads and Line Managers to ensure a proactive, efficient and fit-for-purpose service is maintained for the business.
 Review and maintain all existing policies, procedures and employment contract arrangements and update where
appropriate to reflect Company values and strategy as well as legislative changes.
 Develop new policies and procedures where required.
 Acts as project lead to review all current systems infrastructure and identify and implement a new HR system for the entire organization across all locations. Undertake a complete review of all employee data to ensure 100% accuracy and compliance with external legal requirements and internal guidelines.
 Project manage a company-wide process re-engineering review of all HR processes to ensure they are commercially focused, efficient and add value with the aim to:
 Maximize electronic work-flow opportunities within all processes
 Eliminate those not adding value, develop new processes.
 Develop and manages all communications material for key HR initiatives, e.g. employee engagement survey, new
and updated policy and procedures and process etc.
 Responsible for managing the process and implementation of the annual employee engagement survey with
particular focus on developing the hierarchy structure, full reporting, survey monkey and all follow-up processes such as feedback sessions.
 Perform any other duties as may be assigned by the Group Head HR

Knowledge/Skills:
 Good understanding of employee/industrial relations, as well as an appreciation of dynamics of the Labor and
employment legislations in countries where the Group has presence.
 Good understanding of HR indices and their impact on the Business
 Good understanding of trends, challenges, regulations and legislations relating to our core businesses and locations.
 Strong strategic planning execution skills.
 Deep appreciation of local and global industry resource management best practices.
 Good understanding of employee/industrial relations, as well as an appreciation of dynamics of the Labour and
employment legislations in countries where the Group has presence.
 Good understanding of HR indices and their impact on the Business
 Good knowledge of relevant application to support HR operations.
 Good understanding of trends, challenges, regulations and legislations relating to our core businesses and locations.
 Strong strategic planning execution skills.
 Deep appreciation of local and global industry resource management best practices.
 Ability to manage multiple priorities

Minimum Qualification / Experience
 BA degree in Business Administration or related field.
 Minimum of 8-10 years of cognate experience in a Human Resources Generalist role.
 Working knowledge of MS Office and HRIS database.
 HR Professional Qualification is a must.
 Experience of managing successful HR systems implementation.
 Experience of managing significant HR projects from design to implementation.
 Experience of developing and implementing service measurements such as SLA’s and KPI’s.
 Ability to develop processes, policies, procedures and systems into value-add commercially focused solutions for the organisation.
 Ability to analyse data/information and interpret it into recommendations
 Ability to analyse data/information and interpret it into recommendations

Personality Traits
 Demonstrate ability to build sustainable teams
 Ability to keep confidential records.
 Ability to effectively prioritize and execute tasks.
 Quick self-starter, multi-tasking and follow-through abilities.

Working Relationships
 HR team
 Departmental Heads
 All Employees
 Managing Director