Executive Sales Support (Airline Operations)

Industry: Travels and Tourism
Department: Airline Operations
Location: Lagos, Ikeja
Employment Type: Full-time
Experience Required: 5+ years
Salary : Up to NGN 500,000

Job Summary:
HRLeverage Africa, the Pan-African workforce management company with a presence in eight African countries, is seeking a qualified and experienced professional for the role of Senior Sales Support (Airline Operations) for our client, a leading player in the Travel and Tourism sector.
The ideal candidate should have a solid understanding of the airline industry, hands-on experience in airline ticketing, and must be proficient in using multiple GDS booking platforms.

Key Responsibilities:
•Provide end-to-end support for airline ticketing operations.
•Handle domestic and international flight bookings using GDS platforms (e.g., Amadeus, Sabre, Galileo & NDC).
•Assist B2B travel agency with provide fares, itineraries option
•Assist sales and operations teams with fare quotes, reissues, refunds, and itinerary changes.
•Maintain up-to-date knowledge of airline policies, schedules, and promotional fares.
•Manage PNRs, ticket issuance, and post-ticketing operations.
•Coordinate with airline partners for booking confirmations, waivers, and special service requests.
•Resolve booking and ticketing issues efficiently, ensuring customer satisfaction.

Key Requirements:
•Minimum 4-5+ years of experience in airline ticketing or travel operations.
•Proficient in at least one or more GDS systems (Amadeus, Sabre, Galileo & NDC.).
•Strong knowledge of airline fare rules, ticket issuance, refunds, and reissues.
•Good communication and coordination skills.
•Ability to multitask and work under pressure.
•Graduate in any discipline; IATA or GDS certification will be an advantage.

How to apply:
Interested and qualified candidates should apply by submitting their resume and a brief cover letter to afolabi.hrleverageafrica@gmail.com with the subject line: Executive Sales Support (Airline Operations)