E-Banking Officer

Job Responsibilities

  • ATM Dispense and Transfer Error Treatment as well as Manual Reversal Authorization.
  • Treatment of ATM MOBILE Recharge/ATM fund Transfer transactions and Treatment of POS Transaction.
  • Providing weekly report on number of disputed transactions within/breached the turnaround time.
  • Liaising with Third Parties Card Switches (Inter-switch) and other Financial Institutions regarding inter-bank dispute resolution and settlement.
  • Attending to claims being logged by the issuer (NOT-ON -US) on Extraswitch (Verve Card, MasterCard and Visa Card (POS ONLY) respectively).
  • Advising branches on ON-US transaction issues.
  • Proper follow up on customers issues to fast-track resolution and customer satisfaction.
  • NOU International Chargeback treatment.
  • Resolution of both ATM/POS claims on Naira MasterCard transactions only.
  • Logging of claims on the MasterCard Platform (SMTM).
  • Review of declined claims on MasterCard Hosted.
  • Liaising with the issuer to confirm details of transaction if the claim is declined with the wrong journal.
  • Liaising with the issuer to confirm details of transactions that has passed grace period of 120 days.
  • Collation of manual reversal for failed transactions to upload to customer’s accounts.
  • Liaising with other banks regarding wrong ATM fund transfer and recovery of funds to both issuer and acquirer’s customers respectively.
  • Working on Mastercard Chargeback using (T464) report.

Job Requirements

  • BSC/HND in Accounting/Economics or relevant discipline.
  • Minimum of 3 years experience in a similar role in the banking sect

How To Apply

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