- ATM Dispense and Transfer Error Treatment as well as Manual Reversal Authorization.
- Treatment of ATM MOBILE Recharge/ATM fund Transfer transactions and Treatment of POS Transaction.
- Providing weekly report on number of disputed transactions within/breached the turnaround time.
- Liaising with Third Parties Card Switches (Inter-switch) and other Financial Institutions regarding inter-bank dispute resolution and settlement.
- Attending to claims being logged by the issuer (NOT-ON -US) on Extraswitch (Verve Card, MasterCard and Visa Card (POS ONLY) respectively).
- Advising branches on ON-US transaction issues.
- Proper follow up on customers issues to fast-track resolution and customer satisfaction.
- NOU International Chargeback treatment.
- Resolution of both ATM/POS claims on Naira MasterCard transactions only.
- Logging of claims on the MasterCard Platform (SMTM).
- Review of declined claims on MasterCard Hosted.
- Liaising with the issuer to confirm details of transaction if the claim is declined with the wrong journal.
- Liaising with the issuer to confirm details of transactions that has passed grace period of 120 days.
- Collation of manual reversal for failed transactions to upload to customer’s accounts.
- Liaising with other banks regarding wrong ATM fund transfer and recovery of funds to both issuer and acquirer’s customers respectively.
- Working on Mastercard Chargeback using (T464) report.
- BSC/HND in Accounting/Economics or relevant discipline.
- Minimum of 3 years experience in a similar role in the banking sect
How To Apply
Please apply through the link below: