Location: Lagos
Our client in the beauty and cosmetics industry is currently in need of a Customer Service Executive who will act as a liaison, provide product information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.
Job Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Minimum of a bachelor’s degree in any other related field
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
HOW TO APPLY:
Interested and qualified candidates should forward their CV to consulting.hrla@gmail.com using the job title as the subject of the application.
