Customer Service

Location: Ikoyi, Lagos
Salary: N960,000 Annual Gross + bonuses

Customer Service Representative is regarded as one of the most important positions to our client, and a great way to start your adventure with them. Many of their managers started on the sales floor. On the sales floor, it’s all about excellent customer service. As a Customer Service Representative, you’re a multi-tasker who enjoys being on your feet. You’re also a positive, friendly person with a fantastic sense of style. You have great organizing skills and enjoy working with a team of people who are just as outgoing and interested in African art and culture as you are.

Customer Service Representative Responsibilities
Greet and direct customers
● Provide accurate information (e.g. product features, pricing and after-sales services)
● Answer customers’ questions about specific products/services
● Conduct price and feature comparisons to facilitate purchasing
● Cross-sell products
● Ensure racks are fully stocked
● Manage returns of merchandise
● Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
● Inform customers about discounts and special offers
● Provide customer feedback to the Store Manager
● Stay up-to-date with new products/services

Customer Service Requirements
Proven work experience as a Retail Sales Representative, Sales Associate or similar role
● Understanding of the retail sales process
● Familiarity with consumer behavior principles
● Knowledge of inventory stocking procedures
● Basic math skills
● Track record of achieving sales quotas
● Excellent communication skills, capable of building trusting relationships
● Ability to perform in fast-paced environments
● Flexibility to work various shifts
● High school degree
● BSc in Marketing or related field is a plus

Interested and qualified applicants should send their CV to resume@hrleverageafrica.com

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