Operations / Tour Manager

Company Description

HRLeverage Africa is a leading human resource and workforce solutions company specializing in Employer of Record (EOR) services, talent outsourcing, HR consulting, and expatriate management. With regional offices in 10 African countries including Angola, Botswana, Cote d’Ivoire, Ghana, Kenya, Nigeria, Senegal, Rwanda, Uganda, and Zambia, HRLeverage Africa partners with businesses to assist with business incorporation, staffing needs, and various HR support services. As a strategic business partner, HRLeverage Africa offers services such as payroll outsourcing, business expansion services, HR advisory, and expatriate management services, leveraging partnerships with global organizations and cross-border payment technology.

Key Responsibilities:

• Supervise daily travel operations including tour logistics, fleet scheduling, and client service delivery.
• Develop and implement operational procedures to ensure efficiency and service excellence.
• Coordinate with vendors, drivers, and tour guides to ensure smooth execution of travel itineraries.
• Manage customer inquiries, feedback, and complaints with professionalism and empathy.
• Monitor and report on operational performance metrics.
• Support the development of new travel packages and service offerings.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Lead, train, and motivate the operations team to maintain high performance and customer satisfaction.

Required Skills:

• 5 years of relevant work experience in travel, tours, or hospitality operations.
• Strong background in fleet management and logistics coordination.
• Excellent leadership, problem-solving, and communication skills.
• Proven ability to manage budgets, schedules, and client relationships.
• Fluency in English and at least one Ghanaian language (Twi, Ga, Ewe, or others).
• Bachelor’s degree in Business Administration, Tourism Management, or related field.
• Proficiency in Microsoft Office and basic travel management software.

Hybrid Work Requirements:

This role is primarily on-site, with flexibility for administrative and coordination tasks to be handled remotely as needed. The candidate must be available for field operations, client visits, and occasional weekend or holiday travel.