Job Summary:
HRLeverage Africa, the Pan-African workforce management company with a presence in eight African countries, is seeking a qualified and experienced professional for the role of Senior Sales Support (Airline Operations) for our client, a leading player in the Travels and Tourism sector.
The ideal candidate should have a solid understanding of the airline industry, hands-on experience in airline ticketing, and must be proficient in using multiple GDS booking platforms.
Key Responsibilities:
• Provide end-to-end support for airline ticketing operations.
• Handle domestic and international flight bookings using GDS platforms (e.g., Amadeus, Sabre, Galileo & NDC).
• Assist B2B travel agency with provide fares, itineraries option
• Assist sales and operations teams with fare quotes, reissues, refunds, and itinerary changes.
• Maintain up-to-date knowledge of airline policies, schedules, and promotional fares.
• Manage PNRs, ticket issuance, and post-ticketing operations.
• Coordinate with airline partners for booking confirmations, waivers, and special service requests.
• Resolve booking and ticketing issues efficiently, ensuring customer satisfaction.
Key Requirements:
• Minimum 4-5+ years of experience in airline ticketing or travel operations.
• Proficient in at least one or more GDS systems (Amadeus, Sabre, Galileo & NDC.).
• Strong knowledge of airline fare rules, ticket issuance, refunds, and reissues.
• Good communication and coordination skills.
• Ability to multitask and work under pressure.
• Graduate in any discipline; IATA or GDS certification will be an advantage.
Interested and qualified candidates should apply by sending their application to olamide.hrleverageafrica@gmail.com with the job title as the subject of the email.
More Information
- Salary Range Upto #500,000
- Experience Level Senior
- Total Years Experience 5-10
